Support
Help with private document scanning and PDF export.
Before contacting support
Camera unavailable?
Confirm Camera access for ProScanPDF in Settings. Photo import remains available without camera permission.
Selected photo did not import?
Let iCloud Photos finish retrieving the selected item, then choose the batch again. A failed batch adds no partial pages.
PDF is not fully searchable?
Wait for text reading to finish or use Retry Text Recognition before creating the PDF. Blank pages can complete without producing text.
Where are scans stored?
Scans stay in ProScanPDF's local app container. Use Share PDF to save a copy to Files or another destination you choose.
Contact
Email support@matthewchapin.com. Include the ProScanPDF version, iOS or iPadOS version, device model, the action you attempted, and the exact message shown. Do not attach sensitive documents unless you deliberately choose to share them.
Privacy
Read the ProScanPDF Privacy Policy. Support email is handled by the email providers used by you and Matthew Chapin; do not include confidential scan content unless necessary and intentional.